Company Description Alorica is a global customer experience (CX) partner focused on designing and delivering interactions that build long-term customer relationships and elevate client brands. The company blends proven performance, deep industry expertise, and advanced technology to create impactful, end-to-end CX solutions from strategy through execution. Alorica is known for pioneering innovative customer experiences, challenging convention, and maintaining strong client relationships grounded in integrity and authenticity. With a workforce of 100,000 professionals across 17 countries, Alorica serves more than 250 brands in over 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to outstanding service.
Role Description This full-time, on-site Wave 3 I Customer Service role is based in Cairo, Egypt and supports customers through high-quality interactions across phone and other communication channels. Day-to-day responsibilities include responding to customer inquiries, resolving issues, and providing accurate information in a professional and timely manner. The role focuses on delivering a positive customer experience by actively listening, clarifying needs, and offering appropriate solutions while adhering to company policies and performance standards. Team members are expected to document interactions, escalate complex cases when necessary, and collaborate with colleagues and supervisors to improve processes and service quality. This position is open to graduates and individuals who have not completed formal degrees, with training provided to help build skills and confidence on the job.
Qualifications
* Strong Customer Support and Customer Service skills, with the ability to handle inquiries and resolve issues effectively.
* Focus on Customer Satisfaction and Customer Experience, ensuring interactions are helpful, respectful, and solution-oriented.
* Professional Phone Etiquette and clear communication skills in B2/C1-level English.
* Ability to work on-site in Cairo, Egypt on a full-time schedule, including flexibility for shifts, weekends, and holidays as needed.
* Graduates and individuals who have not completed formal degrees (drop outs) are welcome; prior customer-facing experience is an advantage but not required.
* Comfort using computer systems and CRM tools, with good typing and data entry skills.
* Strong problem-solving abilities, resilience under pressure, and a collaborative mindset in a fast-paced environment.
* Willingness to learn, accept coaching, and adhere to company policies, quality standards, and performance targets.
