English Team Leader – BPO (Flight Reservations)
VXI Global Solutions – Egypt
Job Summary
VXI Global Solutions is seeking an experienced English Team Leader to lead a team within the flight reservations industry. The ideal candidate must have strong leadership skills, proven flight reservations experience, and hands-on knowledge of GDS and other airline reservation systems.
Key Responsibilities
- Lead, coach, and motivate the team to achieve operational targets and service quality standards.
- Monitor KPIs, including productivity, quality, customer satisfaction, and attendance.
- Provide coaching and performance feedback to improve team results.
- Handle escalations related to flight bookings, ticketing, cancellations, and itinerary changes.
- Support account launch activities, including team readiness, process implementation, and operational setup.
- Ensure compliance with client requirements, operational procedures, and service standards.
- Collaborate with Operations, Quality, and Training teams to drive continuous improvement.
Job Requirements
- A minimum of 2 years of experience in flight reservations is a must.
- Previous experience in launching a new account is a must.
- Hands-on experience with GDS platforms or flight reservation systems (e.g., Amadeus, Sabre, or Galileo) is a must.
- Previous experience as a Team Leader in a BPO or contact center environment.
- Excellent English communication skills, both written and spoken.
- Strong leadership, coaching, and problem-solving skills.
- Ability to manage team performance and meet operational targets.
- Flexibility to work rotational shifts, weekends, and holidays as required.
Location: Egypt
How to Apply
Interested candidates are invited to apply through LinkedIn.
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