Company Description iQor is a global customer experience solutions provider and a portfolio company of Mill Point Capital, serving leading brands across multiple industries. With 45,000 employees in 10 countries, iQor combines more than 30 years of operational expertise with AI-driven innovation to enhance the entire customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable solutions that support customer acquisition, engagement, and retention. iQor leverages advanced analytics and a people-first culture to turn customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor provides team members with opportunities to develop skills within a dynamic, technology-enabled environment.
Role Description The English-Speaking Travel Specialist is a full-time, on-site role based in New Cairo. This position focuses on assisting customers with travel-related inquiries, including reservations, itinerary changes, cancellations, and general travel information, while ensuring a smooth and positive customer experience. The specialist will communicate with customers in English via phone, email, and chat, accurately capturing details, resolving issues, and providing clear guidance on travel policies and options. Daily activities include managing customer accounts, documenting interactions, following established procedures and compliance requirements, and collaborating with team members to meet performance and quality targets. The role also involves staying updated on travel products, promotions, and system tools, participating in training sessions, and contributing to continuous process improvement.
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