Company Description Alorica is a global customer experience (CX) provider that partners with brands from strategy through execution to deliver measurable results and long-term customer loyalty. The company combines proven performance, deep industry expertise, and advanced technology to design innovative customer journeys. Alorica is known for challenging convention, building strong client relationships, and operating with integrity and authenticity. With about 100,000 professionals in 17 countries, the organization supports more than 250 brands in over 75 languages. Candidates can explore more opportunities and learn about Alorica’s culture at alorica.com/careers.
Role Description This is a full-time, on-site Customer Service Representative role for English Speakers (Chat Account B2) based in Giza. The Customer Service Representative will handle customer inquiries and support requests via chat, providing accurate information, troubleshooting issues, and resolving problems in a timely and professional manner. The role includes documenting interactions, following established procedures and guidelines, and escalating complex cases when necessary. Representatives will collaborate with team members and supervisors to meet performance targets, maintain quality standards, and uphold Alorica’s commitment to an excellent customer experience. The position also involves adapting to new tools and processes, applying feedback, and continuously improving communication and service skills.
Qualifications
- * Strong written communication skills in English (B2 or above), with the ability to respond clearly and professionally in chat-based interactions.
- Customer service mindset, including patience, empathy, problem-solving ability, and a focus on resolving issues efficiently.
- Comfort working with computer systems, chat platforms, and basic troubleshooting steps; ability to learn new tools quickly.
- Attention to detail in documenting conversations, following procedures, and maintaining confidentiality and data security.
- Ability to work on-site in Giza on a full-time schedule, with reliability, punctuality, and strong time-management skills.
- Previous experience in customer service, contact centers, or chat support is an advantage but not mandatory.
- High school diploma or equivalent; post-secondary education in communications, business, or related fields is beneficial.
- Willingness to receive coaching, adapt to performance feedback, and contribute positively to a collaborative team environment.
