18 days ago
Full TimeMid Level
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Skills Gap Analyzer
Compare your skills with the requirements for English Speakers B2 | Morning Account *New Cairo* and see what you need to learn
About the company
TP
Human Resources Services
Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. The company has evolved to meet the demands of the AI era, offering modern, technology-driven solutions while maintaining a strong focus on human connection and empathy. TP combines intelligence and innovation to support clients across diverse sectors and geographies. Team members join an organization that is future-focused, continuously adapting to new trends and customer needs. TP provides an environment that values growth, professionalism, and resilience in a rapidly changing digital landscape.
Role Description This is a full-time, on-site role based in New Cairo for English Speakers at a B2 level. The role involves handling inbound and outbound customer interactions, responding to inquiries, and providing accurate information and support in English. Daily tasks include managing calls or messages, resolving issues efficiently, documenting interactions, and following established procedures and quality standards. Team members are expected to maintain a professional, empathetic tone, meet performance targets, and collaborate with supervisors and colleagues to enhance the customer experience. The role also involves adhering to company policies, participating in ongoing training, and contributing to a positive and inclusive workplace culture.
Qualifications