Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era and evolving customer expectations, the company has modernized its approach to remain at the forefront of the industry. TP focuses on intelligent, future-ready solutions that support clients across diverse sectors. The organization is known for combining innovation with empathy to deliver high-quality customer and digital experience services. TP offers inclusive, growth-oriented workplaces for team members who want to build sustainable careers in a dynamic environment.
Role Description This is a full-time, on-site role for English Speakers (B2/C1 level) based in New Cairo, with a net salary of up to 22k. In this role, the team member will handle customer interactions in English through phone, email, chat, or other digital channels, providing accurate information, assistance, and problem resolution. Daily responsibilities include following established procedures, documenting interactions clearly, and using internal systems and tools to manage customer requests efficiently. The role also involves collaborating with colleagues and supervisors to escalate complex issues, maintain service quality, and meet performance targets. Team members are expected to adhere to company policies, participate in training, and contribute to a positive and professional work environment.
Qualifications
