Company Description TP Group, known for decades as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved its brand and operations to remain sharp, modern, and highly empathetic in how it serves clients and customers. TP combines human talent with advanced technologies to deliver intelligent, future-ready customer experiences across multiple sectors. The organization focuses on innovation, continuous improvement, and career development, offering employees opportunities to grow within a dynamic international environment. Joining TP means becoming part of a forward-looking company prepared for the journey ahead.
Role Description This is a full-time, on-site role based in New Cairo for English speakers at B2/C1 level, ideally recent graduates. The role involves handling incoming and outgoing customer interactions in English through phone, chat, or email, following established procedures and quality standards. Daily tasks include understanding customer needs, providing accurate information or solutions, and documenting each interaction in the system. Team members are expected to meet performance targets, adhere to company policies, and participate in training and coaching sessions to improve language proficiency and service skills. The position requires a professional, customer-focused attitude and the ability to work flexible shifts as needed.
Qualifications
