Company Description TP Group, known for decades as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era and evolving customer expectations, the company has transformed to become sharper, more modern, and deeply focused on empathy in every interaction. Under the TP brand, it continues to combine intelligent solutions with human-centered service to support clients across industries. TP is committed to being future-proof, leveraging advanced technology and skilled teams to deliver reliable, high-quality customer experiences worldwide.
Role Description This is a full-time, on-site role for English Speakers at B2/C1 proficiency, based in New Cairo. The role involves handling inbound and outbound customer interactions in English through phone, chat, or email, providing accurate information, resolving inquiries, and addressing issues in a professional manner. Responsibilities include following established procedures, documenting interactions in company systems, and maintaining high service quality and customer satisfaction. Team members are expected to collaborate with colleagues, meet performance targets, and participate in coaching or training sessions to improve language skills and product or service knowledge. The role also requires adhering to company policies, maintaining confidentiality, and representing TP’s values in all customer communications.
Qualifications
* Strong English language skills at B2/C1 level, including clear speaking, accurate writing, and active listening.
* Customer service mindset with the ability to handle inquiries, complaints, and problem-solving calmly and professionally.
* Basic computer literacy, including typing, navigating multiple applications, and using communication tools (phone, email, chat).
* Effective communication and interpersonal skills, with the ability to work in diverse teams and follow structured processes.
* Willingness to work on-site in New Cairo on a full-time basis, with flexibility for rotating shifts if required.
* Previous experience in customer support, call centers, or related roles is an advantage but not mandatory.
* High level of reliability, attention to detail, and respect for data privacy and company policies.
* Ability to learn quickly, adapt to new information, and participate in ongoing training and performance feedback.
