Company Description
iQor is a global customer experience solutions provider serving leading brands across industries as a portfolio company of Mill Point Capital. With 45,000 employees in 10 countries, iQor blends three decades of operational expertise with AI-driven innovation to support the entire customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that enhance customer acquisition, engagement, and retention. Backed by advanced analytics and a people-first culture, iQor turns customer interactions into measurable business outcomes. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers growth-focused environments for customer experience professionals.
Role Description
This is a full-time, on-site English Speaker | Customer Service role based in New Cairo. The position is responsible for handling inbound and outbound customer interactions via phone, email, chat, or other channels, providing accurate information and resolving inquiries in a timely, professional manner. Day-to-day tasks include troubleshooting issues, processing requests, documenting interactions in CRM systems, and following standardized workflows and quality guidelines. The role also involves escalating complex cases when necessary, meeting performance metrics such as customer satisfaction, response time, and productivity, and contributing feedback to improve processes and the customer experience. Team members are expected to collaborate with colleagues and supervisors, participate in training and coaching, and adhere to company policies and compliance standards.
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