Company Description iQor is a global customer experience solutions provider and a portfolio company of Mill Point Capital, supporting leading brands across diverse industries. With approximately 45,000 employees in 10 countries, iQor blends three decades of CX expertise with AI-driven innovation to optimize performance across the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable solutions that support customer acquisition, engagement, and retention. iQor’s advanced analytics and people-first culture help transform customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor provides employees with opportunities to learn, grow, and build meaningful careers.
Role Description This is a full-time, on-site Customer Service (CS) role for English speakers at B2–C1 level, based in Cairo, Egypt. The role involves handling inbound and outbound customer interactions through phone, chat, and email, resolving inquiries, issues, and complaints in a professional and empathetic manner. Team members are expected to follow established procedures, document all interactions accurately, and use internal systems to access and update customer information. The position includes collaborating with supervisors and peers to meet performance targets, such as quality, productivity, and customer satisfaction, while adhering to company policies and compliance standards. The role may also involve participating in training sessions, providing feedback on recurring customer issues, and supporting continuous improvement initiatives.
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