Role Overview
Lead, coach, and manage a team of sales consultants to achieve sales targets and KPIs while delivering excellent customer service through a consultative, needs-based sales approach.
Job Description
- Manage the sales team’s daily activities, performance, and morale.
- Achieve and exceed sales targets while monitoring lead conversion, average weeks per sale, cancellation rates, and productivity.
- Coach consultants on identifying customer needs and recommending suitable courses.
- Monitor sales calls and conduct at least one call coaching session per consultant each week.
- Identify training needs and support individual development plans.
- Prepare daily, weekly, and monthly performance reports, recommending actions to address performance gaps.
- Support recruitment, interviewing, selection, and training of sales and customer care staff.
- Plan schedules and shift patterns to maintain service levels.
- Coordinate with Marketing, Customer Care, Operations, and HR to improve results.
- Ensure compliance with credit control procedures and HR policies.
- Conduct counselling and disciplinary hearings when required.
- Resolve operational issues and escalate concerns that could affect team performance.
- Recommend improvements to customer experience and business performance.
Requirements
- Bachelor’s degree or equivalent experience. The document allows two years of experience for each required year of formal education.
- Significant experience leading a sales team, with proven success in achieving sales targets.
- Strong people management, coaching, communication, and presentation skills.
- Strong analytical, problem-solving, organizational, and time management skills.
- Commitment to customer service and experience using a consultative sales approach.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Computer literacy and data entry skills.
- Ability to work independently, manage deadlines, and maintain a positive team environment.
- Results-oriented, accountable, resilient, and adaptable.
- Flexibility to work shifts.
- English fluency; an additional language is preferred.
