Company Description
TP Group is a global leader in digital business services and customer experience, offering career growth opportunities, innovative technology, and a supportive work environment.
Role: English Customer Support Representative
üìç Location: Cairo, Egypt
üè¢ Work Model: On-site
üéì Eligibility: Graduates & Dropouts
Key Responsibilities
- Handle customer inquiries via calls, emails, and chat.
- Resolve issues and provide accurate information.
- Document cases and follow up on customer concerns.
- Meet performance targets and maintain customer satisfaction.
- Escalate complex issues when needed.
Requirements
- Good English communication skills (spoken and written).
- Strong customer service and problem-solving skills.
- Patience, adaptability, and teamwork.
- Basic computer skills.
- Flexibility to work rotational shifts.
- Previous customer service experience is a plus, but not mandatory.
