Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly five decades of experience. In response to the AI era, TP has evolved to become sharper, more modern, and deeply focused on empathetic interactions. The company combines intelligent technology with human-centric support to deliver high-quality customer experiences. TP is future-oriented, continually adapting its services and practices to meet the needs of clients and their customers. Team members join an organization committed to innovation, professional growth, and inclusive workplaces.
Role Description The English Customer Support Representative is a full-time, on-site role based in Cairo, Egypt. This role involves handling inbound and outbound customer interactions in English via phone, email, chat, and other channels, ensuring timely and accurate responses. The representative will address inquiries, provide product or service information, resolve issues, and escalate complex cases when necessary. Daily tasks include documenting interactions, following established procedures, maintaining service-level targets, and contributing to continuous improvement of customer satisfaction. The role also requires collaboration with team members and supervisors, adherence to quality and compliance standards, and a professional, empathetic approach to every customer contact.
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