Company Description Alorica is a global customer experience (CX) company that partners with organizations from strategy through execution to create memorable customer journeys and long-term loyalty. The company combines proven performance, industry expertise, and advanced technology to deliver measurable results and innovative solutions. Alorica distinguishes itself by pioneering new customer experience approaches, challenging convention, and maintaining deep, values-driven client relationships based on integrity and authenticity. With 100,000 professionals across 17 countries, Alorica supports over 250 brands in more than 75 languages, offering diverse, multicultural work environments. Individuals who are curious, creative, connected, and committed can explore opportunities and growth paths through roles like this one.
Role Description This is a full-time, on-site English Customer Support role based in Giza. The English Customer Support | B2 Speakers & Graduates team member will handle inbound and outbound customer interactions in English, respond to inquiries, resolve issues, and provide clear, accurate information about products and services. The role involves maintaining high-quality service standards, documenting cases and follow-ups, and escalating complex problems to the appropriate teams when needed. Daily tasks include active listening, identifying customer needs, offering suitable solutions, and ensuring a positive, efficient customer experience. Team members are expected to adhere to performance metrics, follow company policies, participate in training sessions, and collaborate with colleagues and supervisors to continuously improve service delivery.
Qualifications
- * Strong English communication skills (spoken and written) with the ability to handle customer interactions clearly, professionally, and empathetically.
- Customer service skills, including problem-solving, active listening, and conflict resolution, with a focus on delivering consistent, high-quality support.
- Background or experience in English teaching or training, demonstrating the ability to explain information, guide customers, and adapt communication style to different audiences.
- Translation or language-support skills that enable accurate interpretation of customer needs and company information between English and local language when required.
- Ability to work on-site in Giza, meet shift requirements, and operate effectively in a fast-paced, contact-center environment.
- Comfort with using computers, CRM tools, and communication platforms; ability to learn new systems quickly.
- Strong organizational skills, reliability, and attention to detail when recording customer interactions and following procedures.
- Previous experience in customer support, call centers, or related fields is beneficial but not mandatory; recent graduates with B2 English proficiency are encouraged to apply.
