4 days ago
Full TimeJunior
Loading description...
Skills Gap Analyzer
Compare your skills with the requirements for English Customer support ( B2 / C1 ) and see what you need to learn
About the company
Raya CX
Outsourcing and Offshoring Consulting
Company Description Raya CX provides next-generation business process outsourcing and customer experience management services to clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive and highly skilled labor markets, offering integrated outsourcing solutions supported by advanced technology and robust operational strategies. Raya CX focuses on continuous improvement and innovation to deliver high-quality, scalable customer experience solutions. Team members benefit from a dynamic, multicultural environment with opportunities to grow in the customer experience field.
Role Description The English Customer Support (B2/C1) role is a full-time, on-site position based in Qesm 1st 6 October. In this role, the team member communicates with customers in English via phone, email, chat, and other channels to resolve inquiries, provide product or service information, and handle complaints in a professional manner. Daily tasks include documenting interactions accurately, following established workflows and service-level agreements, and escalating complex issues when necessary. The role also involves collaborating with colleagues and supervisors to enhance customer experience, following quality and compliance standards, and participating in training and performance reviews. The team member is expected to maintain high language proficiency, demonstrate empathy, and ensure a positive, efficient support experience for every customer.
Qualifications