Company Description Teleperformance is a global leader in outsourced customer experience management, supporting clients across a wide range of industries through multilingual, omnichannel customer service solutions. The company focuses on delivering high-quality, efficient, and secure interactions that help organizations strengthen relationships with their customers and improve overall satisfaction. Teleperformance invests in training, technology, and career development to create supportive and engaging workplaces for its teams. In Egypt, Teleperformance operates modern service centers that serve international clients and offer stable employment opportunities with clear progression paths.
Role Description The English Customer Service role at Teleperformance is a full-time, on-site position based in Cairo, Egypt with a salary of 20,000 EGP. The role involves handling inbound and outbound customer interactions in English via phone, email, and chat, providing accurate information, resolving issues, and responding to inquiries in a professional manner. Team members are expected to follow defined procedures, document interactions clearly, and escalate complex cases when needed. The position also includes maintaining up-to-date knowledge of products, services, and policies, meeting performance targets, and contributing to a positive and collaborative work environment. The role may require working in shifts, including evenings, weekends, or holidays, depending on business needs.
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