Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience in customer experience management. The company has evolved to meet the demands of the AI era, combining advanced technology with a strong human touch. TP focuses on delivering sharper, more modern, and empathetic solutions to clients across diverse industries. The organization is committed to being intelligent, adaptable, and future-ready, offering employees opportunities to grow in a dynamic, innovation-driven environment.
Role Description This is a full-time, on-site English Customer Service Representative role based in Cairo, Egypt. The representative will handle inbound and outbound customer interactions in English, including responding to inquiries, resolving issues, and providing accurate information about products and services. Daily tasks include documenting customer interactions, following defined procedures and quality guidelines, and escalating complex cases when necessary. The role also involves working with internal systems and tools, collaborating with team members and supervisors, and maintaining a high level of professionalism and empathy in every customer interaction.
Qualifications
