Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to become sharper, more modern, and more empathetic while maintaining its strong commitment to innovation and service excellence. TP focuses on creating intelligent, future-ready customer experience solutions for clients across diverse sectors. Team members join a dynamic environment that values adaptability, technology-driven processes, and human-centered interactions. Working at TP means being part of a forward-looking organization prepared for the journey ahead.
Role Description This is a full-time, on-site English Customer Service Chat role based in New Cairo. The role involves handling customer inquiries via chat in English, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. Daily tasks include responding to customer questions, troubleshooting basic problems, documenting interactions, and following established procedures and service standards. Team members will collaborate with supervisors and colleagues to escalate complex cases when needed and maintain high-quality communication. The position offers structured guidance, performance feedback, and opportunities to develop skills within a professional customer service environment.
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