*Role Description This is a full-time, on-site English Customer Service role based in Giza. The role involves handling incoming customer inquiries via phone, email, and other communication channels, providing accurate information and timely support. Responsibilities include resolving customer issues, tracking cases, and following up to ensure satisfaction and a positive experience. The person in this role will document interactions in the system, escalate complex cases when needed, and adhere to company policies and procedures. Collaboration with other departments to address customer needs and contribute to service improvement initiatives is also expected.
*Qualifications
* Strong customer-facing skills, including Customer Service and Customer Experience capabilities.
* Ability to manage inquiries and issues effectively, demonstrating Customer Support and Customer Satisfaction skills.
* Professional communication on calls, with solid Phone Etiquette and clear spoken English.
* Excellent verbal and written English communication skills.
* Problem-solving ability and attention to detail in handling customer requests.
* Comfort working on-site in Giza and collaborating in a team-oriented environment.
* Basic computer literacy and ability to use customer service or ticketing systems.
* Previous experience in a call center or customer service environment is an advantage.
* Secondary school certificate or higher education in any field is preferred.
English C2 is a must**
