Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, TP has evolved to become sharper, more modern, and deeply focused on empathy in every interaction. The company combines intelligent, data-driven solutions with a human-centric approach to support clients and their customers worldwide. TP offers growth opportunities, structured training, and a dynamic work environment for individuals who want to build stable careers in customer experience. Future-proof and innovation-driven, TP continues to lead the market with advanced digital and AI-enabled services.
Role Description The Chat Account B1 | Grads | 14k role is a full-time, on-site position based in New Cairo. In this role, team members handle customer inquiries via chat, provide accurate information, and resolve issues efficiently while maintaining a professional and friendly tone. Daily tasks include managing multiple chat conversations, documenting interactions, following established procedures, and escalating complex cases when needed. The role involves working with account-related information, ensuring data accuracy, and supporting customers with billing or basic finance-related questions where applicable. Employees are expected to meet performance targets, adhere to quality standards, and collaborate with supervisors and colleagues to improve the overall customer experience.
Qualifications
* Candidates should possess strong Communication and Customer Service skills to handle chat interactions clearly, professionally, and empathetically.
* Candidates should possess solid Analytical Skills to understand customer needs, interpret information, and provide accurate solutions.
* Candidates should possess basic Finance and Account Management skills to support customers with account-related and billing inquiries.
* Relevant qualifications such as a bachelor’s degree or equivalent education, strong typing skills, and proficiency in English at a B1 level or higher.
* Ability to work on-site in New Cairo, maintain confidentiality, follow policies, and adapt to structured shifts and performance goals.
