Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly five decades of experience. The company has evolved to meet the demands of the AI era, combining advanced technology with human-centered support. TP focuses on delivering modern, intelligent, and empathetic customer experiences for international clients. Team members join a future-ready organization that values adaptability, continuous improvement, and professional growth. Working at TP means contributing to an innovative environment that supports diverse markets and customer needs.
Role Description This is a full-time, on-site English Call Center role based in New Cairo, serving the USA and Canada market. The role involves handling inbound and outbound customer calls in English, responding to inquiries, resolving issues, and providing accurate information about products and services. Team members will document interactions, follow established procedures, and use internal systems to track cases and ensure timely follow-up. The role also includes supporting customers with troubleshooting, escalating complex cases when needed, and meeting performance targets related to quality, efficiency, and customer satisfaction. Collaboration with supervisors and peers to share updates, attend training, and continuously improve service delivery is expected.
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