Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era and evolving customer expectations, TP has transformed into a sharper, more modern organization while maintaining its core expertise. The company focuses on combining intelligent technology with human empathy to deliver exceptional customer experiences. TP is committed to being future-ready, offering dynamic and inclusive workplaces for individuals who want to grow in a fast-paced, digital-first environment.
Role Description This is a full-time, on-site English Call Center role located in New Cairo, open to graduates with at least B2 English proficiency. The role involves handling inbound and outbound customer calls, responding to inquiries, and providing clear, professional support in English. Daily tasks include understanding customer needs, resolving issues, and documenting interactions accurately in company systems. Team members will follow established procedures, meet performance and quality targets, and collaborate with supervisors to improve service delivery. The role may also include participating in training sessions and coaching activities to enhance communication skills and product knowledge.
Qualifications
