Connect 21 designs, builds and operates the mission-critical infrastructure that cities, mega-events and enterprises depend on. Born at Expo 2020 Dubai. An affiliate of Expo City Dubai. Our founding team delivered the digital backbone of Expo 2020 Dubai, a site that welcomed 192…

Core Accountabilities:

- IT End-user operations responsability:

· Troubleshoot and resolve issues related to Microsoft applications.

· Diagnose and resolve operating system issues

· Resolve issues related to user accounts, passwords, Multi-Factor Authentication (MFA), and Microsoft Entra ID (Azure AD).

· Investigate application performance, software installations, and endpoint-related incidents.

- KPIs

· Service Level KPI and SLA

· Incident response time

· Operational efficiency

- Knowledge, Qualifications & Skills required : Essential (must have to perform the role)

· 5+ years of experience in IT and end-user support

· Bachelor degree in Computer Science

· Experience in incident management and SLAs

· experience working in a team

· ITIL 4 framework knowledge

Desirable (advantageous):

· ITIL 4 framework knowledge

· Operational Excellence

· Problem Solving

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

Business Prospecting Executive

Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

Software Engineer

Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

Real Estate Salesperson

Sales Manager- 19 L

Human Resources Manager

Store Manager

Hairdresser

Solar Design Engineer

Insurance Unit Leader

Managing Partner

HR Volunteer

Nail Artist

Kitchen & Laundry Technician

Mechanical Supervisor

Business Development Specialist (Remote)

Key Account Portfolio Manager

Client Engagement Agent

Administrator & Account Manager

Business Prospecting Specialist

Full-Time & Part-Time Instructors - Faculty of Engineering

Full-Time & Part-Time Instructors - Faculty of Law

Chief Accountant

Client Engagement Advisor

Business Development Specialist

E-Commerce & CRM Coordinator

Catering Manager

Manager I Information Security

Protection Risk Analysis Consultant

Senior Graphic Designer – Video Editing Skills

Call Center Specialist

Campaign Manager

Engineer – Client IT Tech. Support

About the company

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

Business Prospecting Executive

Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

Software Engineer

Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

Real Estate Salesperson

Sales Manager- 19 L

Human Resources Manager

Store Manager

Hairdresser

Solar Design Engineer

Insurance Unit Leader