Overview Of The Role:
- The Ecom Fulfilment Assistant ensures efficient processing of online orders from store inventory, maintaining high standards of accuracy and presentation. The role requires adherence to brand guidelines and seamless collaboration with store management and the e-commerce team. Success factors include timely dispatch and reduced error rates, contributing to positive customer experiences and loyalty.
What You Will Do:
Order Fulfillment
- Pick items from the shop floor/back-of-house based on order details such as size, color, and SKU.
- Pack orders following brand standards, including folding, tissue wrapping, tagging, invoice inclusion, and sealing.
- Prepare shipments by printing labels, attaching air waybill (AWB), handing over to courier, and updating dispatch status.
- Perform quality checks to ensure the right item is picked, no damage is present, security tags are removed, and quantities are correct.
- Support returns processing, including receiving items, inspecting them, relabeling, restocking, and updating the system with return information.
- Maintain stock accuracy through regular checks and proper put-away procedures.
- Keep the fulfilment area organized and compliant with safety, cleanliness, and housekeeping standards.
- Quickly escalate issues related to out-of-stock items, damaged items, missing items, or system issues to appropriate parties.
Skills
Required Skills To Be Successful:
- Attention to detail for order accuracy and packaging standards.
- Effective communication skills within teams and with external partners.
- Proficiency in basic computer operations, including label printing and system updates.
- Ability to adhere to deadlines and work efficiently under pressure.
What Qualifies You For The Role:
- Basic computer skills for email, scanning, printing labels, and system updates.
- Strong attention to detail, especially concerning sizes, barcodes, order notes, and packaging standards.
- Ability to work quickly and accurately under stringent daily cut-off times.
- Effective communication and teamwork skills with store personnel, couriers, and e-commerce support.
- Basic English proficiency for reading order notes, addresses, and standard operating procedures (SOPs).
- Physical capability to stand for extended periods and handle cartons as required.
- Reliability and punctuality, comfortable with working shifts, weekends, and during peak periods.
- Experience in retail operations, stockroom management, warehouse environments, or e-commerce fulfillment is preferable.
- Experience with scanners, POS/OMS systems, or courier portals is a plus.
