Company: Skyscraper Group
Location: On-site
Employment Type: Full-time
About the Role
Skyscraper Group is looking for a motivated, customer-oriented, and results-driven Online Sales Officer to join our team.
The successful candidate will be responsible for managing and developing the company's online sales operations across digital platforms, including company websites, mobile applications, and social media channels such as Facebook, Instagram, and WhatsApp.
The role involves handling customer inquiries, converting leads into sales, processing orders, maintaining customer relationships, and ensuring a seamless online shopping experience while contributing to the company's overall sales objectives.
Key Responsibilities
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Manage daily online sales operations across company websites, mobile applications, and social media platforms.
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Respond promptly and professionally to customer inquiries through Facebook, Instagram, WhatsApp, and other digital communication channels.
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Identify potential customers, follow up on leads, and convert inquiries into successful sales.
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Process, monitor, and track customer orders, ensuring accuracy and timely coordination.
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Provide customers with accurate information regarding products, prices, availability, and delivery arrangements.
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Build and maintain positive customer relationships to encourage repeat purchases and customer loyalty.
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Handle customer complaints, returns, exchanges, and after-sales inquiries professionally.
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Monitor online sales performance and prepare regular sales reports.
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Identify opportunities to increase online sales, improve conversion rates, and enhance customer engagement.
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Coordinate with the relevant departments regarding inventory, order fulfillment, and delivery.
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Maintain accurate customer records and update sales databases.
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Stay informed about market trends, customer preferences, and competitors' online sales activities.
Qualifications & Requirements
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Bachelor's degree or diploma in Business Administration, Marketing, Sales, E-commerce, or a related field. Relevant experience may also be considered.
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Previous experience in online sales, e-commerce, customer service, or digital sales is preferred.
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Good understanding of social media platforms, particularly Facebook, Instagram, and WhatsApp Business.
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Familiarity with e-commerce websites, online shopping platforms, and order management systems.
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Excellent verbal and written communication skills.
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Strong negotiation, persuasion, and customer service abilities.
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Good computer skills, including Microsoft Office and Excel.
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Ability to manage multiple customer inquiries and prioritize tasks effectively.
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Strong organizational skills, attention to detail, and problem-solving abilities.
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Ability to work independently and as part of a team.
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Results-oriented mindset with a strong focus on achieving sales targets.
Preferred Skills
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Experience using CRM systems and sales management tools.
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Knowledge of digital marketing and social media sales strategies.
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Experience managing product listings, pricing, and inventory on e-commerce platforms.
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Ability to analyze sales data and identify opportunities for improvement.
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Proficiency in both Arabic and English.
What We Offer
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A professional and collaborative working environment.
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Opportunities for professional development and career growth.
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The opportunity to contribute to the company's digital sales development and business growth.
Interested candidates are invited to submit their CVs through LinkedIn or send them to CEO@skyscraper-cd.com .
