We are looking for an experienced E-commerce Operations Supervisor to oversee last-mile delivery operations across multiple locations, ensuring operational efficiency, service quality, and customer satisfaction.
Key Responsibilities
- Oversee daily delivery operations across multiple stores and geographic zones.
- Monitor operational KPIs, including on-time delivery, order fulfillment, cancellation rates, and customer satisfaction.
- Supervise and develop Delivery Supervisors and delivery teams.
- Optimize workforce planning and resource allocation, including pickers and delivery riders.
- Analyze operational reports and implement improvement initiatives.
- Ensure compliance with operational procedures, safety standards, and service-level agreements (SLAs).
- Handle escalated customer complaints and operational challenges.
- Support the onboarding and launch of new e-commerce delivery platforms.
- Coordinate store readiness, staff training, and operational implementation of new platforms.
Requirements
- Bachelor's degree in any relevant discipline.
- Minimum 3 years of experience in logistics operations, last-mile delivery, or e-commerce operations, preferably in a supervisory role.
- Experience managing multi-location delivery operations.
- Good understanding of last-mile delivery KPIs and operational performance metrics.
- Strong leadership, communication, and problem-solving skills.
- Good command of Microsoft Office.
- Ability to work in a fast-paced operational environment.
