We are seeking a proactive and detail-oriented E-commerce & Operations Assistant to support our online retail operations. The successful candidate will assist in managing our e-commerce platform, customer communications, inventory coordination, and day-to-day operational activities to ensure a seamless customer experience.
- Assist in the setup, maintenance, and management of the Shopify e-commerce platform.
- Upload and update product information, including descriptions, pricing, sizes, colors, and images.
- Process and monitor customer orders, inventory levels, deliveries, returns, and exchanges.
- Respond to customer inquiries through approved communication channels, including email and social media platforms.
- Support the management of social media accounts by scheduling and publishing content.
- Coordinate with suppliers, manufacturers, and logistics partners to ensure timely order fulfillment.
- Assist in the planning and execution of product launches, promotional campaigns, and marketing initiatives.
- Prepare and maintain sales, inventory, and operational reports.
- Support daily business operations and contribute to process improvements where appropriate.
Skills
- Previous experience in e-commerce, online retail, or a related field.
- Hands-on experience with Shopify or similar e-commerce platforms.
- Good understanding of social media platforms and digital commerce operations.
- Proficiency in Microsoft Office applications; experience with Canva is an advantage.
- Strong communication, organizational, and time-management skills.
- Ability to work effectively both independently and as part of a team.
- Strong attention to detail and problem-solving abilities.
- Experience in the fashion, apparel, or retail industry is an advantage.
