Company Overview
A fast-growing startup operating in the cosmetics and beauty industry, preparing to launch its business and build a strong presence in the market.
Job Summary
The E-commerce Fulfillment Specialist is responsible for processing online orders accurately and efficiently, ensuring products are carefully packed and prepared for dispatch, and coordinating timely handovers to delivery partners. The role requires strong attention to detail, basic computer proficiency, and the ability to manage order queues in a fast-paced environment.
Key Responsibilities
- Receive, review, and process incoming e-commerce orders accurately and within established timelines.
- Verify product details, quantities, and order information before fulfillment.
- Pick, pack, and prepare products for dispatch while maintaining company packaging and brand standards.
- Ensure orders are properly labeled, documented, and ready for collection.
- Coordinate timely and smooth handovers of completed orders to couriers and delivery partners.
- Update order statuses and maintain accurate records using e-commerce platforms and internal systems.
- Monitor pending orders and prioritize fulfillment based on dispatch deadlines.
- Identify and report order discrepancies, damaged products, missing items, or system issues.
- Maintain an organized, clean, and efficient packing and fulfillment area.
- Coordinate with relevant internal teams to resolve order-related issues and support smooth daily operations.
Qualifications
- Previous experience in e-commerce fulfillment, order processing, packing, or dispatch.
- Experience handling online orders or working with delivery partners.
- Strong attention to detail and accuracy.
- Good organizational and time-management skills.
- Reliability and accountability.
- Teamwork and effective communication.
- Ability to work efficiently under pressure.
- Basic understanding of order fulfillment, packing, and dispatch procedures.
- Ability to verify product quantities and order details accurately.
- Understanding of courier handover and shipment preparation processes.
- Ability to use e-commerce platforms, order management systems, or inventory systems.
- Ability to handle multiple orders while maintaining accuracy.
- Ability to handle products carefully and maintain packaging standards.
- Ability to meet daily fulfillment and dispatch deadlines.
