* Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.
Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy.
Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.
Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.
Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.
Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.
Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.
Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.
Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.
Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements.

Qualifications

* Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies.
Proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics) and an understanding of digital performance metrics.
Agile/Scrum Master, PMP, or PRINCE2 is preferred.

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About the company

Vodafone

Information Services, IT Services and IT Consulting, and Telecommunications • 1,000+ employees

At Vodafone, our mission is to connect everyone. From the seabed to the stars, we provide innovative mobile and fixed connectivity solutions to empower our customers across the globe. And we're constantly expanding coverage to bridge continents and spread inclusion, even in the m…

Job Description

* Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.
Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy.
Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.
Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.
Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.
Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.
Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.
Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.
Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.
Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements.

Qualifications

* Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies.
Proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics) and an understanding of digital performance metrics.
Agile/Scrum Master, PMP, or PRINCE2 is preferred.

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About the company

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

Business Prospecting Executive

Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

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Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

Real Estate Salesperson

Sales Manager- 19 L

Human Resources Manager

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Hairdresser

Solar Design Engineer

Insurance Unit Leader