Desktop Support Technician – Cairo EgyptBringing smiles is what we do at TTEC… for you and the customer. As Desktop Support Lead Technician working on site in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture
The RoleAs a Desktop Support Lead Technician you will be responsible for maintaining the desktop/ workstation environment, software distribution, security updates, second level troubleshooting and you will act as a lead for escalation of complex issues.
Provide advanced technical end-user support to desktop systems; workstation setup, configuration, and routine tasks such as software/hardware upgrades. Act as primary point of contact for applications and limited network/server support in addition to strong leadership skills to manage multiple tasks. Resolve reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Demonstrate excellent customer interaction skills both verbally and orally. Demonstrate expert knowledge of technologies as well as excellent judgment for managing and prioritizing work.
What You'll Be Doing
In addition to the primary duties outlined in this job description, the Desktop Support Lead Technician is responsible for supporting broader site technology and operational initiatives as assigned. This includes acting as the primary IT liaison with vendors, service providers, business partners, facilities teams, and other internal stakeholders to ensure the effective delivery of site-related services and projects. The role may involve coordinating technology implementations, infrastructure upgrades, site readiness activities, audits, compliance requirements, security initiatives, business continuity efforts, procurement activities, and other operational tasks necessary to support the site's business objectives. The incumbent is expected to demonstrate flexibility and leadership in managing additional responsibilities that contribute to the overall success, stability, and continuous improvement of site operations.
Desired Skills And Experience
Must be able to work flexible hours, rotating schedules and additional hours as required.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary LocationEG-Cairo-Cairo
