Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to optimize processes and improve productivity. The organization emphasizes strong partnerships and collaborative project delivery. FlairsTech’s success is rooted in its people-focused culture and commitment to high-quality service.
Role Description This is a full-time, on-site Customer Support Associate role located in Qesm El Maadi, supporting the U.S. market. The Customer Support Associate will handle incoming customer inquiries via phone, email, and chat, providing accurate information, troubleshooting issues, and resolving problems in a timely and professional manner. Responsibilities include documenting interactions, following established processes, and escalating complex cases to relevant teams when needed. The role involves working with CRM and support tools, adhering to service-level agreements, and maintaining a high level of customer satisfaction. The associate will collaborate with team members, participate in ongoing training, and contribute feedback to improve workflows and customer experience.
Qualifications
