Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with services spanning software development, analytics, digital solutions, business operations, customer experience, and support. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes, productivity, and outcomes. The organization places a strong emphasis on collaboration, professional growth, and empowering its people as a core driver of its success.
Role Description The Customer Support Specialist (U.S Market Exp/ B2/C1 English) is a full-time, on-site role based in Qesm El Maadi. In this role, the specialist handles inbound and outbound customer interactions for U.S-based clients, including answering inquiries, resolving issues, and providing product or service information via phone, email, and chat. Responsibilities include documenting cases accurately, following established procedures, and escalating complex issues when necessary to ensure timely resolution. The specialist collaborates with team members and other departments to improve customer experience, adheres to performance metrics, and participates in ongoing training to stay current on products, tools, and communication standards.
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