Company Description MyFatoorah is the Middle East’s leading payment gateway, providing businesses with secure online transactions and instant invoicing solutions. The platform integrates with major banks to help organizations accelerate settlements and streamline their financial operations. By offering a seamless and reliable payment experience, MyFatoorah supports forward-thinking enterprises in optimizing how they manage payments. Thousands of businesses across the region use MyFatoorah to improve efficiency, enhance customer trust, and drive growth.
Role Description The Customer Support Specialist is a full-time, on-site role based in Al Asimah, Kuwait. This role is responsible for handling customer inquiries via phone, email, and chat, providing timely and accurate information about MyFatoorah’s payment solutions. The specialist will troubleshoot technical issues, guide customers through platform features, and escalate complex cases when necessary. Daily tasks include monitoring support tickets, documenting customer interactions, and following up to ensure resolution and satisfaction. The role also involves collaborating with internal teams to relay feedback, identify recurring issues, and contribute to service improvements.
Qualifications
* Candidates should possess strong Customer Support and Customer Satisfaction skills, with a focus on delivering clear, empathetic assistance.
* Candidates should possess excellent Interpersonal Skills to build rapport, manage challenging conversations, and communicate effectively with diverse customers.
* Candidates should possess Technical Support capabilities, including the ability to understand online payment systems, troubleshoot basic issues, and use support tools.
* Candidates should possess solid Analytical Skills to interpret customer concerns, identify root causes, and propose practical solutions.
* Relevant qualifications such as prior experience in customer-facing roles, familiarity with payment gateways or fintech, and proficiency in English (Arabic is an advantage).
* Ability to work on-site in Al Asimah, Kuwait, manage multiple tasks, and maintain accuracy under time pressure.
* Comfort with CRM systems, ticketing platforms, and standard office software; a diploma or degree in business, IT, or a related field is preferred.
