Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with services in software development and analytics, digital solutions, business operations, customer experience, and support. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The company attributes its success to its people and fosters a collaborative, growth-focused environment for those who work with and within the organization.
Role Description This is a full-time, on-site Customer Support role located in Qesm El Maadi, focused on serving the U.S. market. The Customer Support Specialist will handle inbound and outbound customer interactions via phone, email, and chat, ensuring timely, accurate, and empathetic responses. Daily tasks include resolving inquiries, troubleshooting basic technical or account issues, documenting cases in the CRM system, and following up to ensure customer satisfaction. The role involves adhering to service-level agreements, using knowledge bases and support tools, escalating complex issues when needed, and providing feedback to improve processes and customer experience. Collaboration with cross-functional teams such as operations, IT, and quality assurance is expected to maintain high service standards and support continuous improvement.
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