Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, customer experience, and support services. FlairsTech works as an extension of its clients’ teams, helping improve processes, outcomes, and productivity across North America, Europe, the Middle East, and Africa. The company attributes its success to its people and a strong culture of partnership, collaboration, and continuous improvement.
Role Description The Customer Support Specialist (B2–C1 English, U.S. Market Experience) will provide high-quality customer service to U.S.-based clients through phone, email, and chat channels, ensuring inquiries are handled accurately and professionally. Day-to-day responsibilities include resolving customer issues, answering product and service questions, documenting interactions in CRM or ticketing systems, and following established workflows and escalation procedures. The specialist will also monitor open cases, follow up to ensure timely resolution, and contribute to customer satisfaction and retention targets. The role involves collaborating with internal teams to relay customer feedback, suggest process improvements, and maintain up-to-date knowledge of products, services, and policies. This is a full-time, on-site role based in Qesm El Maadi.
Qualifications
