Customer Support Representative
This position is for a customer support activity for new corporate customer onboarding through an online digital platform.
Main activities involved:
- The staff is required to support all customer inquiries and guide them on the steps in the entire onboarding process. (training will be provided)
- Review applications and provide feedback to clients.
- Answer customer calls (Arabic & English) received through a dedicated call center for this process and guide & support the clients.
- Approve applications and complete the internal due diligence process.
- A target driven operation with a set SLA to adhere to.
The main skills we are looking for:
- Customer servicing/ support skills.
- Strong communication skills, English & Arabic, (writing and speaking)
- Excel skills for reporting and MI
- Capacity to perform target driven / high volume activities.
