Key Responsibilities
- Handle customer inquiries through phone, email, chat, and face-to-face interactions.
- Provide accurate information regarding products, services, processes, and policies.
- Resolve customer complaints and escalate complex issues when required.
- Follow up on pending queries to ensure timely closure.
- Coordinate with internal teams to resolve customer requests efficiently.
- Maintain customer records and update interactions in the CRM/system.
- Support order, service, payment, documentation, or appointment-related queries.
- Track customer feedback and contribute to service improvement.
- Maintain professional communication and a high standard of customer service.
- Prepare basic reports and maintain accurate documentation.
Requirements
- Minimum 1 year of customer service/customer-facing experience preferred.
- Freshers with strong communication skills may also be considered.
- Excellent verbal and written communication skills.
- Customer-focused with good problem-solving ability.
- Comfortable handling complaints and difficult customers professionally.
- Basic knowledge of MS Office / CRM systems preferred.
- Ability to multitask and work in a fast-paced environment.
Skills
Customer Service, Customer Support, Customer Experience, Customer Relations, Complaint Resolution, Query Management, CRM, Call Handling, Email Support, Chat Support, Customer Engagement, Service Coordination, Escalation Management, Customer Satisfaction, Problem Solving, Communication, Order Management, Documentation, MS Office, Stakeholder Coordination.
Popular Job Titles
- Customer Support Executive
- Customer Service Executive
- Customer Experience Executive
- Customer Care Executive
- Customer Relations Executive
- Customer Support Representative
- Customer Service Representative
- Customer Happiness Executive
- Client Support Executive
