Company Description COB Solution supports medical providers by improving operational efficiency, streamlining workflows, and implementing innovative solutions that enhance patient care. The company focuses on enabling healthcare organizations to manage their administrative and support functions more effectively. By optimizing processes, COB Solution helps providers deliver higher-quality services and scale their operations. Team members contribute directly to healthcare growth and improvement through reliable, service-oriented work.
Role Description This is a full-time, on-site Customer Support role located in El Maadi El Gadida, requiring an English speaker at B2–C1 level and recent graduates. The Customer Support team member will handle inbound inquiries from medical providers and related stakeholders, respond to questions, and provide clear, accurate information in English. Daily responsibilities include troubleshooting basic technical issues, documenting support cases, escalating complex problems, and following up to ensure resolution and customer satisfaction. The role involves maintaining professional communication across phone, email, and chat, updating internal systems with accurate records, and collaborating with colleagues to improve support processes and client experience.
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