Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company focuses on delivering high value, customized outsourcing solutions that help partners streamline operations and focus on their core business. With strong attention to cultural nuances and global coverage, ETISAL International tailors services to meet diverse customer needs and industry requirements. The organization emphasizes quality, transparency, flexibility, integrity, and the use of best practices and advanced technologies. ETISAL International is committed to enhancing management and operational standards and consistently aims to exceed client expectations.
Role Description The Customer Support Agent (Bank Account) role is a full-time, on-site position based in Cairo, Egypt. The person in this role will handle inbound and outbound customer interactions related to bank accounts, including responding to inquiries, providing account information, and assisting with transactions within authorized guidelines. Daily tasks include resolving customer issues, troubleshooting basic account-related problems, and documenting interactions accurately in the system. The role requires maintaining high levels of customer satisfaction, following company procedures, and complying with banking and data privacy standards. The Customer Support Agent will collaborate with team members and supervisors to escalate complex issues and ensure timely, accurate resolutions.
Qualifications
Compensation & Benefits Monthly Net Salary: EGP 11,600 * Work Schedule: rotational shifts, with 2 rotational days off per week * Work Model: On-site in Dokki, Giza * Onboarding: Fully paid comprehensive training program * Insurance:* social and medical insurance coverage
