Own the renewal pipeline for all customer support / maintenance contracts and software subscriptions (Cisco, F5, Splunk, Anomali) and managed services, tracking expiry dates at 90, 60 and 30 days.
Prepare renewal quotations with vendors and distributors, secure customer POs before contracts expire, and coordinate with Finance on invoicing and collection.
Act as the main point of contact for existing customers after delivery: regular check-ins, satisfaction surveys, and escalation of issues to the technical and support teams.
Keep customer, contract and renewal records accurate in the CRM and produce a monthly renewal forecast and status report.
Spot upsell and cross-sell opportunities (upgrades, extra licenses, professional services) and pass them to the Account Managers.
Track customer experience KPIs (renewal rate, on-time renewals, CSAT) and propose improvements.

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About the company

Crystal Networks

IT Services and IT Consulting • 51-200 employees

Crystal Networks offers technical consulting, installation and maintenance for all customers in need of ensuring a secure, reliable and advanced networking solution across several industries including internet service providers, banks, insurance, government, education etc.

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About the company

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

Business Prospecting Executive

Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

Software Engineer

Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

Real Estate Salesperson

Sales Manager- 19 L

Human Resources Manager

Store Manager

Hairdresser

Solar Design Engineer

Insurance Unit Leader