We’re looking for a Customer Service Unit Head to lead our team, enhance service quality, and ensure customer satisfaction.
Requirements:
- 7+ years of experience in Customer Service, with at least 3 years in a leadership or supervisory role.
- Excellent communication and interpersonal skills.
- Strong leadership, coaching, and team management abilities.
- Excellent problem-solving and decision-making skills.
- Ability to handle escalations and resolve complex customer complaints.
- Strong analytical skills with the ability to monitor KPIs and improve team performance.
Key Responsibilities:
- Lead, manage, and develop the Customer Service team.
- Monitor daily operations and ensure service quality standards are met.
- Track team performance and achieve customer service KPIs.
- Handle escalated customer complaints and ensure timely resolution.
- Identify process improvement opportunities to enhance customer experience.
- Collaborate with other departments to ensure smooth operations.
- Develop and implement strategies to improve customer satisfaction and retention.
