The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

Monitor and evaluate customer service interactions across chat, voice, and video chat platforms to ensure compliance with company standards and industry-specific policies.

Conduct regular quality assessments of CS agents' conversations, responses, and case handling.

Ensure agents follow platform guidelines, community standards, escalation procedures, and customer service protocols.

Identify service quality issues, recurring mistakes, policy violations, and areas for improvement.

Provide constructive feedback and recommendations to CS agents to improve performance and service quality.

Qualifications

At least 1 - 3 years' of relevant work experience
Previous experience in Customer Service Quality Assurance within the same industry, preferably in social networking, live-streaming, voice chat, or video chat applications.

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About the company

Timo

Technology, Information and Internet • 501-1,000 employees

Timo is part of Xiamen Haibao Taqu Information Technology Co., Ltd. We are an experienced internet enterprise which found in 2012, focusing on the research and development and operation of social communication software. The company operates "TaQu", "PeiPei”, “Timo” and overseas b…

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

Monitor and evaluate customer service interactions across chat, voice, and video chat platforms to ensure compliance with company standards and industry-specific policies.

Conduct regular quality assessments of CS agents' conversations, responses, and case handling.

Ensure agents follow platform guidelines, community standards, escalation procedures, and customer service protocols.

Identify service quality issues, recurring mistakes, policy violations, and areas for improvement.

Provide constructive feedback and recommendations to CS agents to improve performance and service quality.

Qualifications

At least 1 - 3 years' of relevant work experience
Previous experience in Customer Service Quality Assurance within the same industry, preferably in social networking, live-streaming, voice chat, or video chat applications.

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About the company

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

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Business Development

Computer Science

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Private Engineering Tutor

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