Company Description Taleen Medical Center is a healthcare provider based in Doha, Qatar, focused on delivering high-quality medical services and patient-centered care. The center aims to offer accessible and reliable health services to the local community in a safe and professional environment. Team members work collaboratively to ensure that patients receive respectful, efficient, and compassionate care. Taleen Medical Center values integrity, service excellence, and continuous improvement in all aspects of its operations.
Role Description The Customer Service Supervisor/Sales role is a full-time, on-site position based in Doha, Qatar. This role oversees daily customer service operations, guiding and supporting front-line staff to ensure consistent, high-quality service and patient satisfaction. Responsibilities include supervising customer service activities, resolving escalated inquiries or concerns, and maintaining service standards and policies. The role also involves promoting medical center services, supporting sales initiatives, and identifying opportunities to enhance patient engagement and retention. The supervisor collaborates with clinical and administrative teams, prepares regular performance reports, and contributes to process improvements that optimize patient experience and service efficiency.
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