WE ARE HIRING – CUSTOMER SERVICE SUPERVISOR
üìç Location: Qatar
üè¢ Company: Al Rayah Driving School
Al Rayah Driving School is looking for an experienced and customer-focused Customer Service Supervisor to lead our customer service team and ensure smooth daily operations.
Key Responsibilities:
- Supervise and guide customer service agents.
- Monitor customer inquiries, registration, class scheduling, and complaint resolution.
- Ensure compliance with company procedures and service standards.
- Handle escalated customer complaints professionally.
- Coordinate with Registration, Scheduling, Sales, and Operations teams.
- Monitor team performance and provide training and guidance.
- Prepare performance reports and identify opportunities to improve customer satisfaction.
Requirements:
- Minimum 3 years of customer service experience, including supervisory experience.
- Strong leadership, communication, and problem-solving skills.
- Excellent customer handling and team management abilities.
- Proficiency in English; Arabic is an advantage.
- Experience in a driving school or similar service industry is preferred.
- Candidates must be available to work in Qatar.
üì© How to Apply: Send your updated CV to [email protected] .
Join our team and help us deliver an excellent customer experience!
