Company Description RISEUP Group is a member of Indemag for Administrative Skills Development and brings together experienced human resources professionals with deep knowledge of Egypt and the wider Middle East. The founding partners also have strong backgrounds in construction, reconstruction, business management, and educational and service projects across the region. RISEUP Group focuses on supporting client organizations through HR outsourcing, salary administration, recruitment, training, and comprehensive HR consultation and management development services. The company offers flexible, innovative, and technology-driven solutions to enhance organizational performance, including personnel consultation, career coaching, and conferences and exhibitions management. RISEUP Group engages with clients and candidates through multiple channels, including social media and a dedicated careers email.
Role Description This is a full-time, on-site Customer Service Representative role located in Qesm Heliopolis. The Customer Service Representative will handle incoming and outgoing customer communications in English (C1 level), including phone calls, emails, and chat messages, ensuring accurate and timely responses. The role involves identifying customer needs, providing information about services, resolving inquiries and complaints, and escalating complex issues to the appropriate internal teams when necessary. The representative will document interactions, update customer records, and follow established procedures to maintain high service quality and compliance with company policies. Daily collaboration with colleagues and supervisors is expected to share feedback, improve processes, and contribute to a positive customer experience.
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