Company Description TP Career is a growing organization focused on delivering high-quality professional services and fostering strong relationships with clients and partners. The company emphasizes reliable customer interactions and aims to provide responsive, solution-oriented support across its operations. Team members are encouraged to contribute ideas, collaborate, and help improve processes that impact the customer experience. TP Career values integrity, continuous learning, and a workplace culture that supports professional development.
Role Description The Customer Service Specialist is a full-time, on-site role based in New Cairo. This role is responsible for handling customer inquiries via phone, email, and other communication channels, ensuring prompt and accurate responses. Daily tasks include resolving issues, providing product or service information, documenting interactions, and following up to confirm resolution and satisfaction. The specialist will work closely with internal teams to escalate complex cases, track recurring problems, and suggest improvements to customer service processes. The role also involves maintaining clear records, meeting performance targets, and representing TP Career’s values in every customer interaction.
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