Job Description
The Patient Navigator / Call Center Representative is responsible for managing patient communications and coordinating appointment-related activities. The role involves conducting outbound calls to patients for scheduling, appointment reminders, confirmations, and follow-up purposes. The incumbent will assist patients with appointment setup, rescheduling, and cancellations while providing guidance and support throughout their care journey.
Key duties include following up with patients regarding treatment plans, referrals, and healthcare services, serving as a primary point of contact for patient inquiries and concerns, and ensuring a positive patient experience. The role also requires sending and receiving medical and administrative faxes, maintaining accurate records of all patient interactions, and documenting updates within the system.Additionally, the Patient Navigator will recap and summarize patient communications, appointment outcomes, and follow-up actions, while coordinating with healthcare providers and internal departments to ensure seamless patient care and efficient service delivery.
Qualifications
