We are seeking a detail-oriented and customer-focused Customer Service Representative to support our Sales team. This role is responsible for the accurate entry, processing, and day-to-day ownership of Sales Orders within the company’s ERP system.
The ideal candidate will serve as a key point of contact for order-related communication, ensuring timely processing, accurate data entry, and proactive coordination between customers, sales, and internal departments. Fluency in Mandarin is required to effectively support Mandarin-speaking partners.
Key Responsibilities
- Accurately enter and maintain Sales Orders in the ERP system
- Review purchase orders for accuracy, pricing, and terms before entry
- Manage order acknowledgements and confirmations
- Track order status, delivery timelines, and fulfillment progress
- Communicate with customers regarding order updates, changes, or issues
- Coordinate with sales, operations, logistics, and finance to resolve discrepancies
- Maintain organized and accurate customer records within the ERP system
- Support Sales Management with reporting and order-related data as needed
- Ensure compliance with company policies and internal controls
Qualifications & Skills
- * Fluency in Mandarin (written and spoken) required
- Proficiency in English required
- Experience with ERP systems (SAP, Oracle, NetSuite, or similar preferred)
- Strong data entry accuracy and attention to detail
- Excellent communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with strong problem-solving abilities
How To ApplyInterested candidates should submit a resume via email to: [email protected] with title/subject “Customer Service Representative - Chinese Speaking” highlighting why they're the perfect fit for this role and how they plan to contribute to Max's success.
