Company Description MICO WORLD MENA is part of MICO WORLD, a world-leading open social platform founded in 2014 that connects users through chat, live streaming, voice and video, and games. The company offers multiple social products, including MICO, YoHo, TopTop, and Sugo, serving over 100 million users across more than 150 countries and regions. With a strong presence in the Middle East, Southeast Asia, South Asia, Europe, and the Americas, MICO WORLD has also contracted over 150,000 anchors. The organization is focused on creating high-quality, rich social experiences and is actively enhancing localization and brand recognition worldwide, offering opportunities to work in a fast-growing, global tech environment.
Role Description This is a full-time, on-site Customer Service Representative (Back Office) role based in Erbil. The role involves handling customer inquiries and issues through online channels, documenting and resolving cases in internal systems, and supporting front-line teams with accurate information and follow-up. The representative will monitor user reports and feedback, coordinate with relevant departments to address technical or account-related problems, and ensure timely, professional responses aligned with company policies. Daily tasks also include maintaining service quality standards, contributing to process improvements, and supporting localization efforts to enhance the overall customer experience for MICO WORLD MENA users.
Qualifications

* Strong customer-focused skills, including Customer Service and Customer Support, with the ability to handle inquiries efficiently and professionally.
Experience in enhancing Customer Satisfaction and Customer Experience through clear communication, problem-solving, and follow-up.
Prior work in roles related to Customer Service Representatives or similar back-office customer operations is preferred.
Excellent written and verbal communication skills in English; knowledge of local languages in Erbil and regional languages is an advantage.
Proficiency in using customer service software, ticketing systems, and basic office tools (e.g., spreadsheets, documentation platforms).
Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.
Ability to work collaboratively with cross-functional teams and maintain a professional, inclusive attitude toward diverse users and colleagues.
Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred; equivalent experience may be considered.

Loading description...

Skills Gap Analyzer

Compare your skills with the requirements for Customer Service Representative ( Back office ) and see what you need to learn

About the company

MICO WORLD MENA

Online Media

* Strong customer-focused skills, including Customer Service and Customer Support, with the ability to handle inquiries efficiently and professionally.
Experience in enhancing Customer Satisfaction and Customer Experience through clear communication, problem-solving, and follow-up.
Prior work in roles related to Customer Service Representatives or similar back-office customer operations is preferred.
Excellent written and verbal communication skills in English; knowledge of local languages in Erbil and regional languages is an advantage.
Proficiency in using customer service software, ticketing systems, and basic office tools (e.g., spreadsheets, documentation platforms).
Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.
Ability to work collaboratively with cross-functional teams and maintain a professional, inclusive attitude toward diverse users and colleagues.
Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred; equivalent experience may be considered.

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

Business Prospecting Executive

Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

Software Engineer

Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

Real Estate Salesperson

Sales Manager- 19 L

Human Resources Manager

Store Manager

Hairdresser

Solar Design Engineer

Insurance Unit Leader

Managing Partner

HR Volunteer

Nail Artist

Kitchen & Laundry Technician

Mechanical Supervisor

Business Development Specialist (Remote)

Key Account Portfolio Manager

Client Engagement Agent

Administrator & Account Manager

Business Prospecting Specialist

Full-Time & Part-Time Instructors - Faculty of Engineering

Full-Time & Part-Time Instructors - Faculty of Law

Chief Accountant

Client Engagement Advisor

Business Development Specialist

E-Commerce & CRM Coordinator

Catering Manager

Manager I Information Security

Protection Risk Analysis Consultant

Senior Graphic Designer – Video Editing Skills

Call Center Specialist

Campaign Manager

Customer Service Representative ( Back office )

About the company

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

Business Prospecting Executive

Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

Software Engineer

Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

Real Estate Salesperson

Sales Manager- 19 L

Human Resources Manager

Store Manager

Hairdresser

Solar Design Engineer

Insurance Unit Leader