14 days ago
Full TimeMid Level
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About the company
Tabby | تابي
Financial Services
Company Description Tabby | تابي is a financial technology company focused on giving people greater control over their money through a clear and flexible money app to send, spend, and save. Founded in 2019, Tabby serves customers and businesses across Saudi Arabia, the United Arab Emirates, and Kuwait. More than 25 million customers and 65,000 global brands, government services, and small businesses use Tabby’s solutions today. The company is building a financial system that is more transparent and accessible, moving beyond traditional models that often rely on hidden costs and limited access. What started as a better way to pay at checkout has grown into a broader financial platform designed to support long-term financial well-being.
Role Description This is a full-time, on-site Customer Service Representative role based in Cairo. The Customer Service Representative will respond to customer inquiries across multiple channels, including phone, email, chat, and social media, ensuring timely and accurate resolutions. The role involves handling account-related questions, troubleshooting issues with transactions and app usage, and guiding customers through Tabby’s features and services. The representative will document interactions, follow established procedures, escalate complex cases when necessary, and collaborate with internal teams to improve processes. The position requires maintaining a customer-centric approach, supporting continuous improvement in service quality, and contributing to a positive, inclusive team environment.
Qualifications